Cisco & Meraki - Tests, Fixes & Repairs

JR United Kingdom; Liverpool; On-site; GBP 45,000 - 50,000; Full time

Job summary

An award-winning Cisco-focused IT services company in Liverpool is seeking a Technical Logistics Manager. This role offers a path to managerial responsibilities through mentorship and hands-on experience in Cisco and RMA logistics. Ideal candidates will possess management skills and RMA experience, contributing to team leadership and customer satisfaction.

Qualifications

• Candidates must have or be eligible for SC clearance upon hire.

Responsibilities

• Carrying out proactive Cisco & Meraki tests, fixes, and repairs.
• Achieving excellent customer satisfaction by delivering timely returns and support.
• Managing, leading, and optimizing team performance.

Skills

Managerial skills and experience

RMA background

Job description

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Cisco & Meraki - Tests, Fixes & Repairs, Liverpool

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Cisco & Meraki - Tests, Fixes & Repairs – £45-50K – Office based - Liverpool

My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.

Why?

• Mentorship leading to a department manager position within a couple of years
• Great opportunity for career progression in a supportive high-growth team environment

You will join an exciting Cisco Logistics team and work alongside the department manager. He will mentor and guide you, and you will document your new knowledge. This is a hands-on, team leadership opportunity with a pathway to become the manager through succession when he leaves the company.

Candidates MUST have or be eligible to gain SC clearance upon hire.

Key Skills required:

• Managerial skills and experience
• Preferably RMA background e.g., testing, fixes, repairs, RMA experience

This business has a clear direction, with the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunities, and a company that truly cares.

Responsibilities:

• Carrying out proactive Cisco & Meraki tests, fixes, and repairs—e.g., kit comes back for testing routers, switches, access points. Replace power supply, test, restock, or send external repair.
• Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair info, and contract support.
• Using technical knowledge to manage support calls and bid management support.
• Allocation and dispatch of stock.
• Meeting deadlines and maintaining high standards under pressure.
• Engagement in stock management, warranty, and returns via RMA processes.
• Manage, lead, optimize, and get the most out of your team.
• Document and manage processes for team reports and insightful recommendations.
• Maintain high quality standards across all activities.

Please hit the button to Apply and/or email [emailprotected] or call 020 3004 8235 for further info.

Technical Logistics Manager – Cisco & Meraki – £45-50K – Office based - Liverpool