Cinema Guest Experience & Sales Specialist

Showcase Cinemas; Coventry; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Career development

Friends & family passes

Free popcorn & drink

Discounts on food & drinks

Employee assistance programme

High street discounts

Training opportunities

Pension scheme

Monthly rewards

Holiday entitlement

Job summary

Showcase Cinemas is seeking a General Assistant to deliver unmatched guest experiences with outstanding customer service. You will guide guests through the cinema experience and support across departments, contributing to a team-driven, customer-first culture.

The role emphasizes flexibility, a can-do attitude, and a commitment to driving sales while maintaining high standards in a busy cinema environment.

Qualifications

• Exceptional attitude towards customer service and desire to create a first-class experience for customers.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Willing to work unsociable hours, evenings and weekends.
• Confident communication and teamwork skills.

Responsibilities

• Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively.
• Hands-on serving at ticket and refreshment counters and keeping the cinema, auditoria and facilities clean and tidy.
• Answering customer queries about the latest releases.
• Ensuring every guest has a great experience.

Skills

Customer service

Teamwork

Flexible attitude

Job description

Showcase Cinemas is seeking a General Assistant to deliver unmatched guest experiences with outstanding customer service. You will guide guests through the cinema experience and support across departments, contributing to a team-driven, customer-first culture.

The role emphasizes flexibility, a can-do attitude, and a commitment to driving sales while maintaining high standards in a busy cinema environment.