customer assistant

VUE Cinemas; Nottingham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unlimited cinema access and family/月度补

Annual holiday allowance

Wellbeing support (online GP)

Employee discounts on F&B

Exclusive brand discounts & rewards

Job summary

Vue Cinemas is seeking a friendly Customer Assistant to greet moviegoers, assist with inquiries and help maintain a welcoming cinema environment.

You will handle retail interactions, share showtime information, and support a smooth guest journey across all touchpoints.

Qualifications

• No prior experience required; enthusiasm and passion to help create an exciting cinema atmosphere.
• Experience working with people is preferred.
• Confident with the technology used in our cinemas (till, ticket scanner).

Responsibilities

• Greet customers, offer prompt service, ensure a clean, safe environment and check satisfaction after visits.
• Handle till at pace to manage queues and maintain service levels.
• Communicate current content and showtimes, and advise on alternatives if sold out.
• Keep cinema areas clean and tidy across all spaces.
• Inform customers about food & beverage options, promos and combos.
• Explain products and services to customers and share key information.
• Be a team player with a positive can-do attitude and assist colleagues.

Skills

Customer service

People skills

Verbal communication

Team player

Tools

Till system

Ticket scanner

Job description

Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You're not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You'll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and you'll be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what's great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business. What Will I Be Doing?

• Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
• Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
• Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
• Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
• Communicate up to date information about pricing and the value of our content offering and booking options to our customers
• Support our customers' understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
• Inform customers about our food & beverage options - How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
• Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
• Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
• Prior working experience is not essential but some experience working with people is preferred
• Have a positive can-do attitude and always willing to go the extra mile
• A team player that supports your colleagues with various daily tasks
• Ability to work at pace in a busy and sometimes pressured environment
• Can demonstrate initiative and have the eagerness to learn new skills
• Treat your colleagues and customers with respect and are always approachable
• Take pride in your appearance and ensure a clean and tidy uniform
• A clear communicator with good verbal and written skills
• Confident in your ability to use the technology in our cinemas - Till points, ticket scanner etc.
• Share a passion for the film and cinema industry
• Aligned with our core values and can demonstrate these every day
• Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
• Our standards are high, but we don't take ourselves too seriously - we're all about working together and embracing different perspectives because that's how we genuinely improve what we do.

Our Core Values

• Analytical: Big picture thinking and detail enables informed decisions
• Belonging: Our narrative is one and inclusive team - where everyone's voice matters
• Collaboration: We are in this together - working to offer the best experience for our customers and team
• Customer focus: Our customers are our main priority and at the centre of everything we do
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way

Key Benefits

• Unlimited cinema for you and a monthly allowance for your family and friends
• Annual holiday allowance
• Wellbeing support including online GP access
• Employee discounts across our food & beverage range at our cinemas
• Exclusive discounts and rewards with many big brands through our rewards programme

Equal opportunities Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all