Christmas Food Customer Assistant - Frontline & Service

Marks and Spencer; Skipton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant for the Food section. You will be at the frontline, delivering Five-star service under pressure while supporting stock, queries, and product guidance.

The role requires adaptability across store areas and confidence using Sparks and in-store devices to assist customers. Shifts include early mornings with an unsocial premium for late hours; you’ll need resilience, team spirit, and a customer-first mindset to drive sales and ensure a positive shopping

Qualifications

• Frontline role requiring upbeat service under pressure.
• Willingness to adapt to different store areas and shifts.
• Ability to use digital tools to enhance customer experience.

Responsibilities

• Assist customers and provide helpful product information.
• Support stock replenishment and store presentation.
• Operate POS and handle transactions.
• Promote and upsell new food products to customers.

Skills

Customer service

Teamwork

Resilience

Digital literacy

Tools

Sparks app

In-store devices

Job description

Marks & Spencer is hiring a Customer Assistant for the Food section. You will be at the frontline, delivering Five-star service under pressure while supporting stock, queries, and product guidance.

The role requires adaptability across store areas and confidence using Sparks and in-store devices to assist customers. Shifts include early mornings with an unsocial premium for late hours; you’ll need resilience, team spirit, and a customer-first mindset to drive sales and ensure a positive shopping