Christmas Food Customer Assistant - Fast-Paced & Digital

M&S Careers; Royal Leamington Spa; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant for our Food section in the UK. You’ll be at the frontline, delivering five-star service, handling busy periods, and using Sparks App and in-store devices to assist customers.

You’ll work as part of a team, adapting to varying shifts and areas of the store to meet customer demand. The role emphasizes resilience, enthusiasm, and a customer-first mindset.

Qualifications

• Experience in high-pressure retail or service environments.
• Delivers five-star service with pace and accuracy.
• Comfortable using store handheld devices and apps.

Responsibilities

• Work on the food front line, assisting customers and addressing needs.
• Proactively recommend and upsell food products to shoppers.
• Support colleagues to maintain a responsive, fast-paced store floor.

Skills

Customer service

Team player

Digital literacy

Flexibility

Tools

Sparks App

Job description

Marks & Spencer Group is hiring a Customer Assistant for our Food section in the UK. You’ll be at the frontline, delivering five-star service, handling busy periods, and using Sparks App and in-store devices to assist customers.

You’ll work as part of a team, adapting to varying shifts and areas of the store to meet customer demand. The role emphasizes resilience, enthusiasm, and a customer-first mindset.