Christmas - Customer Assistant - Through The Night - Prestwich

Marks and Spencer; Manchester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Manchester is hiring a Customer Assistant to be at the frontline of our busy store. You’ll deliver five-star service at pace, help customers, and confidently advise on products.

You’ll use Sparks App and in-store devices to assist shoppers, work as part of a high-energy team, and be flexible to cover different areas and shifts.

Qualifications

• Must be 18 or older to comply with health and safety legislation.
• Excellent customer service and ability to work under pressure.
• Flexible to work across store areas and shifts, including busy periods.
• Comfortable using Sparks App and in-store devices.

Responsibilities

• Deliver five-star service at pace to customers.
• Advise on product styling and proactively upsell.
• Operate digital tools to enhance the customer experience.

Skills

Customer service

Communication skills

Resilience under pressure

Team player

Tools

Sparks App

Job description

All the details Sunday 2200 -0600
Saturday 2200 -0600
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Under 18 disclaimer
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. #Christmas