Christmas Customer Assistant - Operations- White City

Marks and Spencer; Greater London; On-site; GBP 1,309,000 - 1,584,000; Part time

Job summary

Marks & Spencer is hiring a Customer Assistant in Operations. You’ll support stock, deliveries and the backstage flow that keeps our shop floor full, clean and ready for customers.

The role is physically demanding and fast-paced, requiring you to move with purpose and work across the wider store when needed. Evenings and weekend shifts feature at times; a +£3.00 per hour unsocial premium applies for hours between 22:00 and 06:00.

Responsibilities

• Be responsible for stock, deliveries and behind-the-scenes work to keep shop floor full, clean, and ready for customers to shop.
• Work across the wider store when needed, staying pacey and adaptive to retail demands, and use digital tools to track deliveries and manage stock.

Job description

All the details

Working Pattern

Monday 15:00-23:00

Friday 15:00-23:00

Saturday 15:00-23:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 DISCLAIMERS

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.