Christmas Customer Assistant - Operations - Hedge End

Marks & Spencer Group; Hedge End; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Hedge End is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse, handling stock, deliveries, and the vital behind‑the‑ scenes work that keeps the shop floor full, clean, and ready for customers.

It’s a physically demanding, high‑energy role requiring quick thinking and teamwork. Flexibility is essential to work across the wider store and shifts, and you’ll confidently use digital tools to track deliveries and stock flow.

Qualifications

• Must be 18 years or older.
• Physically demanding, high-energy role.
• Flexible across store locations and shifts.
• Able to use digital tools to track deliveries and stock.
• Excellent teamwork and reliability.

Responsibilities

• Handle stock and deliveries to keep shelves replenished.
• Support behind-the-scenes operations to ensure shop floor readiness.
• Maintain cleanliness and presentation.
• Assist customers as needed.

Skills

Flexibility

Digital literacy

Team player

Tools

Stock management system

Job description

All the details

Work Pattern

Week 1

Sunday 16:00 - 20:00

Monday 16:00 - 20:00

Wednesday 16:00 - 20:00

Thursday 16:00 - 22:00

Friday 16:00 - 20:00

Week 2

Monday 16:00 - 20:00

Tuesday 1600 - 22:00

Wednesday 16:00 - 20:00

Friday 16:00 - 20:00

Saturday 16:00 - 22:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 DISCLAIMERS

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

Are you ready for it?

#Christmas