Christmas Customer Assistant - Operations - Biggleswade

Marks & Spencer; Biggleswade; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in Operations. This role involves managing stock, deliveries, and essential behind-the-scenes tasks to keep shop floors full and ready for customers.

The position is physically demanding and fast-paced, requiring you to stay ahead with efficient stock movement and order accuracy. The role emphasizes flexibility, digital confidence for delivery tracking, and teamwork across store functions.

Qualifications

• Flexibility to work across the wider store as needed.
• Confidence with digital tools to track deliveries and manage stock.
• Ability to work as a team member across functions in a fast-paced retail environment.

Responsibilities

• Oversee stock and deliveries and behind-the-scenes work to keep shop floor replenished.
• Support fast, accurate product flow and ensure availability for customers.
• Collaborate across store functions and adapt to early morning deliveries and late stock movements.

Skills

Flexibility

Digital literacy

Teamwork

Tools

Digital tools

Job description

Work Pattern

Week 1

Sunday 06:00-13:00
Tuesday 04:30-10:30
Wednesday 04:30-10:30
Thursday 04:30-10:30
Friday 04:30-10:30

Week 2

Monday 04:30-10:00
Wednesday 04:30-10:30
Thursday 04:30-10:30
Friday 04:30-10:30
Saturday 04:30-12:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

#Christmas