Christmas – Customer Assistant – Operation Night – Brighton

MARKS&SPENCER; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support backstage functions that keep the store stocked and ready for customers. You will handle deliveries, stock movement and stockroom organization, while using digital tools to monitor stock levels and ensure product availability.

The role is physically demanding and requires flexibility to work nights and across multiple shifts, contributing to smooth store operations and customer service excellence.

Qualifications

• Able to work night shifts as required by the pattern provided.
• Willingness to work early mornings and late shifts as part of retail operations.
• Ability to work across different store areas and teams.

Responsibilities

• Oversee stock, deliveries and backstage operations to keep the shop floor full, clean and ready for customers.
• Use digital tools to track deliveries and manage stock efficiently, ensuring availability and speed.
• Collaborate with colleagues across the store and across functions to support store operations.
• Adapt to varying shift demands, from early mornings to late in the day.

Skills

Flexibility

Digital literacy

Teamwork

Tools

Stock management software

POS systems

Job description

Work Pattern

Monday 10pm-5am

Tuesday 10pm-5am

Wednesday 10pm-5am

Thursday 10pm-5am

Friday 10pm-5am

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.

#Christmas