Christmas - Customer Assistant - Foods - Shirley Southampton

Marks & Spencer Plc; Southampton; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Marks & Spencer Plc in Southampton is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service and helping customers find the right products to meet demand.

The role requires resilience, a can-do attitude, and confidence using Sparks App and in-store devices. You must be flexible to work across various store areas and shifts, especially during peak times like the Christmas period.

Qualifications

• Frontline customer service in a fast-paced retail environment.
• Ability to learn and use digital tools for the customer experience.
• Flexible to work across store areas and shifts.

Responsabilités

• Deliver five-star service at pace to customers in the Food department.
• Assist customers in product selection and cross-sell where appropriate.
• Operate Sparks App and in-store devices to enhance the customer journey.
• Support store operations during busy periods and seasonal peaks.

Connaissances

Customer service

Teamwork

Flexibility

Digital literacy

Sales support

Formation

High school diploma or equivalent

Outils

Sparks App

In-store devices

Description du poste

Sun - 10:30 - 14:30
Mon-
Tue - 10:00 - 14:00
Wed -
Thu -
Fri -
Sat – 10:00 - 14:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas