Christmas – Customer Assistant – Foods – Rayleigh SF

Marks-; Rayleigh; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant in our Food section. You’ll be the frontline, delivering five-star service and helping customers with product knowledge and recommendations.

You’ll thrive in a fast-paced, high-pressure environment, be a resilient team player, and use Sparks App and in-store devices to assist customers. Flexibility to work across store areas is essential.

Qualifications

• Must be at least 18 years old.
• Digital confidence with store tools and apps.
• Excellent customer service and teamwork.

Responsibilities

• Serve customers in the Food section and provide product knowledge.
• Use Sparks App and in-store devices to enhance the customer experience.
• Be flexible to work across store areas to meet demand.

Job description

Week 1
Sunday 10am - 2pm
Tuesday 2pm - 6pm
Friday 10am - 2pm
Saturday 12pm - 4pm

Week 2
Sunday 12pm - 4pm
Tuesday 4am - 8am
Wednesday 2pm - 6pm
Saturday 12pm - 4pm

This job role involves working early mornings this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas