Christmas - Customer Assistant - Foods Parc Llandudno

MS; Llandudno; On-site; GBP 12,000 - 15,000; Full time

Job summary

M&S is seeking a Customer Assistant in our Food section, frontline staff who deliver top service at pace in our busy stores. You’ll be a brand ambassador, knowledgeable about M&S Food products, and you’ll flexibly cover shifts across store areas as demand requires.

You’ll work with Sparks App and in-store devices to help customers quickly and accurately. Hours include Tue 15:15–22:00, Thu 16:00–22:00 and Fri 16:00–22:00, with potential full-time hours in the weeks from mid-December to support

Qualifications

• Customer-focused and able to work in a fast-paced retail environment.
• Willing to work flexible shifts, including peak periods.
• Able to use digital tools to assist customers.

Responsibilities

• Assist customers with product questions and recommendations.
• Maintain shelves and ensure product availability.
• Use Sparks App and in-store devices to enhance service.
• Work across store areas as needed.

Skills

Customer service

Communication skills

Teamwork

Digital literacy

Tools

Sparks App

Job description

Tue 17:15-22:00
Thu 16:00-22:00
Fri 16:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas