Christmas - Customer Assistant - Foods - Llanishen SF

MS; Llanishen; On-site; GBP 19,000 - 23,000; Part time

Job summary

Join M&S as a Customer Assistant in our Food section. You’ll be at the frontline of our UK retail team, delivering five-star service with pace and pride. You’ll confidently recommend and sell our newest food products while using Sparks App and in-store devices to help customers find what they want.

We’re looking for down-to-earth, resilient team players who can adapt across store areas and thrive under pressure during peak times, including the busy Christmas period.

Qualifications

• Experience in customer service.
• Ability to work in a fast-paced environment.
• Willingness to work flexible shifts including early mornings over Christmas.

Responsibilities

• Assist customers with product questions and purchases.
• Recommend and sell M&S Food products.
• Operate store devices to enhance customer experience.
• Work across different store areas as needed.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

Job description

Tuesday 04.00-08.00am
Wednesday04.00-08.00am
Thursday04.00-08.00am
Friday04.00-08.00am
Saturday04.00-08.00am

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas