Christmas - Customer Assistant - Foods - Llanishen SF

Marks and Spencer; Cardiff; On-site; GBP 15,000 - 18,000; Part time

Job summary

Marks & Spencer in Cardiff is hiring a Customer Assistant for our Food section. You will be on the frontline, delivering friendly, five-star service and helping customers find the right food products while staying calm under pressure.

You’ll use Sparks App and in-store devices to assist customers, support a fast-paced environment, and collaborate with colleagues across store areas to ensure a seamless shopping experience.

Qualifications

• Experience delivering excellent customer service.
• Comfortable working in a fast-paced retail environment.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and assist customers, answer questions and guide product selection.
• Process transactions and upsell products to meet store targets.
• Utilize Sparks App and in-store devices to enhance the customer experience.
• Be adaptable and work across different store areas as needed.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

Job description

All the details

Tuesday 11.00-15.00

Thursday 11.00-15.00

Friday 11.00-15.00

Saturday 11.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers dont wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas