Christmas - Customer Assistant - Foods - Oadby SF

Marks & Spencer Group; Leicester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section in Leicester. The role involves frontline customer service, stocking and assisting customers with product knowledge during shifts including mornings and weekends.

You will use Sparks App and in-store devices to enhance the shopping experience and adapt across different store areas to meet demand. This frontline position emphasizes a proactive, high-energy approach, delivering fast, friendly service and driving sales during

Qualifications

• Frontline customer service experience is preferred.
• Able to work in a high-pressure retail environment.
• Digital savvy with in-store devices and apps.

Responsibilities

• Provide five-star service at pace to customers.
• Confidently recommend and sell food products to shoppers.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Support across store areas and adapt to changing demands.
• Maintain a positive, energetic environment and teamwork.

Skills

Customer service

Cash handling

Stock replenishment

Team player

Tools

Sparks App

Job description

Tuesday 06:00 - 14:00
Wednesday 06:00 -14:00
Saturday 06:00 -14:00
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas