Christmas - Customer Assistant - Foods - Bicester

Marks & Spencer Plc; Bicester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service and helping customers find products quickly, even during peak times.

You will use in-store digital tools such as Sparks App, work across store areas, and contribute to a high-energy team while staying flexible to meet customer demand and drive store growth.

Qualifications

• Frontline customer service experience in retail.
• Willingness to work evenings/weekends as required.
• Comfort using digital tools and devices on the shop floor.

Responsibilities

• Assist customers and sell products in the Food section.
• Handle high-volume periods with poise and efficiency.
• Support store operations and maintain display standards.
• Use Sparks App and in-store devices to enhance service.

Skills

Customer service

Team player

Flexibility

Digital literacy

Tools

Sparks App

Job description

All the details

Tues 1800-2200
Wed 1800-2200
Thurs 1800-2200
Sat 1800-2200

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas