Christmas – Customer Assistant – Food Night – Brighton

Marks and Spencer; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks and Spencer is seeking a Customer Assistant for our Food section to deliver five-star service at pace in a frontline role. You will confidently recommend and sell new food products while maintaining high standards of customer care in a fast-moving environment.

You’ll be a resilient brand ambassador ready to roll sleeves up, roll out great service daily, and adapt to shifting store demands across shifts during the Christmas period.

Qualifications

• Digital literacy and comfort with retail tech are expected.
• A customer-first attitude with the ability to work under pressure.

Responsibilities

• Thrive in a high-pressure environment to serve, sell, fill and drive growth in sales.
• Use Sparks App and in-store devices to enhance the customer experience.
• Be a team player in a positive, high-energy store environment.
• Work flexibly across store areas to meet changing retail demands.

Skills

Digital literacy

Customer service mindset

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Sunday 8pm-5am

Monday 8pm-5am

Tuesday 8pm-5am

Wednesday 8pm-5am

This job role involvesworking early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?