Christmas - Customer Assistant - Foods - Bath Southgate

Marks-; Bath; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Bath is hiring a Customer Assistant in our Food section, joining the frontline of the UK’s leading retailer. You’ll be at the center of customer service, delivering five-star service at pace and embracing the transformation we’re driving.

You’ll work early mornings, be digitally confident with Sparks App and in-store devices, and be ready to roll up your sleeves across different store areas to meet strong customer demand.

Qualifications

• This role requires working early mornings and flexibility for full-time hours during peak weeks.
• Must be at least 18 years old due to health and safety regulations.
• Demonstrates resilience, customer focus and ability to thrive in a fast-paced retail environment.

Responsibilities

• Provide five-star service at pace and deliver excellent product knowledge to customers.
• Act as a brand ambassador, confidently recommending and selling new food products.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work across various store areas to meet changing demands and support the team.

Skills

Customer service

Team player

Digital tools proficiency

High pressure environment

Tools

Sparks App

In-store devices

Job description

Thu 04:00-10:30
Fri 04:00-10:30
Sat 04:00-10:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?