Christmas Customer Assistant - Food (Through The Night) - Warren Park Ashford

Marks & Spencer; Ashford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group in Ashford is seeking a Customer Assistant in our Food section to deliver five-star service at pace. You’ll be frontline, helping customers, recommending products, and using Sparks App and in-store devices to enhance the shopping experience.

This shift-heavy role includes late nights; you’ll join a team that thrives under pressure, stays flexible across store areas, and aims to keep customers valued every time they shop with us.

Qualifications

• Frontline customer-facing role in retail.
• Willingness to work late-night shifts and weekends as required.
• Comfort using store digital tools to enhance service.

Responsibilities

• Assist customers in the Food section with product knowledge and service.
• Recommend and sell latest food products.
• Utilise Sparks App and in-store devices to improve customer experience.

Skills

Customer service

Team player

Flexible

Digital tools

Tools

Sparks App

Job description

Work Pattern

Week 1
Wednesday 2200-0600
Thursday 2200-0600
Friday 2200-0600
Saturday 2200-0600

Week 2
Sunday 2200-0600
Wednesday 2200-0600
Friday 2200-0600
Saturday 2200-0600

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.