Christmas Customer Assistant - Food - Through the Night - Hedge End

Marks & Spencer; Southampton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Unsocial hours premium (£3 p/h)

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section in Southampton. This frontline role involves night shifts with a £3.00 per hour unsocial premium for hours between 22:00 and 06:00, and may require up to full-time hours during peak weeks.

You will deliver five-star service and work across store areas to meet customer demand. We welcome down-to-earth colleagues who thrive under pressure, are digitally confident with in-store tools, and act as brand ambassadors for M&S Food

Qualifications

• Applicants must be 18 years or older.

Responsibilities

• Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
• You'll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers, ensuring they feel valued every time they shop with us.

Job description

Work Pattern

Week 1

Monday: 21:00-06:00
Tuesday: 21:00-06:00
Wednesday: 21:00-06:00
Saturday: 21:00-06:00

Week 2

Sunday: 21:00-06:00
Monday: 21:00-06:00
Wednesday: 21:00-06:00
Thursday: 21:00-06:00

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilize our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. #christmas