Christmas Customer Assistant - Food - Through the Night - Lisburn

Marks and Spencer; Lisburn; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Unsocial premium £3/h for night hours

Job summary

Marks and Spencer in the UK is hiring a Customer Assistant in our Food section to support peak demand with five-star service. You'll work night shifts across rotating patterns and be a dependable frontline ambassador who thrives under pressure.

This frontline role includes flex across store areas, use of Sparks App and in-store devices, and the chance to progress as the Christmas period requires full-time hours in the weeks of 13 and 20 December.

Qualifications

• Experience in retail or customer service preferred.
• Able to work night shifts and flexible hours.
• Commitment to delivering five-star service.

Responsibilities

• Serve customers on the shop floor, answer queries and process purchases.
• Restock shelves and maintain product availability during busy periods.
• Provide friendly, efficient service and upsell where appropriate.

Skills

Customer service

Team player

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Week 1

Sunday 22:00 - 06:00
Monday 22:00 - 06:00
Tuesday 22:00 - 06:00
Thursday 22:00 - 06:00
Friday 22:00 - 06:00

Week 2

Monday 22:00 - 06:00
Tuesday 22:00 - 06:00
Wednesday 22:00 - 06:00
Friday 22:00 - 06:00
Saturday 22:00 - 06:00

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.

#christmas