Christmas Customer Assistant - Food (Through the Night) - Ludlow

Marks & Spencer; Ludlow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in the Food section, working nights in the UK. You’ll be on the frontline delivering five-star service, stocking shelves, and engaging with customers with practical product knowledge.

You’ll use Sparks App and store devices to assist shoppers, stay resilient under pressure, and adapt to shifting duties across store areas. This role emphasizes teamwork, flexibility, and a customer-first attitude.

Qualifications

• Experience delivering friendly, efficient service to customers.
• Comfort with using in-store digital tools to assist shoppers.
• Able to work as part of a busy team and adapt to changing shifts.

Responsibilities

• Assist customers on the shop floor and at the till with product knowledge.
• Utilise Sparks App and in-store devices to enhance shopping experience.
• Maintain a high-energy, customer-focused environment during peak times.
• Be flexible and ready to work across different store areas as needed.

Skills

Customer service

Digital tools

Team player

Flexibility

Tools

Sparks App

Job description

Work Pattern
Sunday 22:00 - 06:00
Wednesday 22:00 - 06:00
Thursday 22:00 - 06:00
Friday 22:00 - 06:00
Saturday 22:00 - 06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas