Christmas - Customer Assistant - Food - Bourne SF

Marks & Spencer Group; Bourne; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and embracing the transformation we’re driving.

You’ll know our Food range, roll up your sleeves, and meet strong customer demand day after day. In this fast-paced role you’ll thrive on high-pressure periods, work across store areas, and use digital tools like the Sparks App to enhance the customer experience.

Qualifications

• Customer-focused role in a fast-paced retail environment.
• Willingness to work flexible hours, including weekends.
• Experience with digital store tools is a plus.

Responsibilities

• Assist customers and recommend products to meet demand.
• Utilise Sparks App and in-store devices to help customers.
• Work across different store areas to support operations.
• Maintain a high-energy, customer-focused service during peak times.

Skills

Customer service

Teamwork

Flexibility

Digital tools

Tools

Sparks App

Job description

Thursday 0700-1100
Friday 0700-1100
Saturday 0700-1100

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

#Christmas