Christmas - Customer Assistant - Food - Cramlington

Marks & Spencer Plc; Cramlington; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is recruiting a Customer Assistant in our Food section. You’ll be at the frontline, delivering friendly, five-star service to customers while helping keep shelves stocked and products looking their best.

Shifts include early mornings, such as 0600-1000 on Sundays and 0400-0800 on Fridays and Saturdays, with the Christmas period potentially extending hours. You’ll use Sparks app and in-store devices to assist shoppers and drive sales, thriving in a

Qualifications

• Deliver five-star service at pace in a high-pressure frontline role.
• Be digitally confident and able to use Sparks App and in-store devices.
• Work as part of a collaborative team across store areas to meet demand.

Responsibilities

• Provide five-star service at pace in a high-pressure store environment.
• Utilise Sparks App and in-store devices to enhance the customer experience and assist shoppers.
• Be a team player, flexible across store areas to meet changing demands.

Job description

All the details
0600-1000 Sunday
0400-0800 Friday
0400-0800 Saturday
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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