Christmas - Customer Assistant - Food - Cramlington

Marks and Spencer; Cramlington; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in the UK seeks a Customer Assistant in our Food section to be the frontline face of the store, delivering five-star service at pace while embracing transformation.

You’ll thrive under pressure, support colleagues, and confidently recommend our latest Food products to customers, aiming to ensure they feel valued every visit.

Qualifications

• Frontline retail role.
• Experience in food retail is beneficial.
• Willingness to work early morning shifts.
• Ability to work across different store areas.

Responsibilities

• Assist customers and sell products in the Food section.
• Use Sparks App and in-store devices to help customers.
• Contribute to a high-energy store environment with the team.
• Be flexible to work across different store areas as needed.

Skills

Customer service

Team player

Digital tools

Flexible hours

Job description

All the details

0600-1000 Sunday

0400-0800 Monday

0400-0800 Saturday

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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