Christmas – Customer Assistant – Food – Farnham

Marks & Spencer Plc; Runfold; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, and embracing the transformation we’re driving.

You’ll thrive under pressure, be digitally confident with Sparks App and in-store devices, and flex across store areas to meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who ensures every customer feels valued.

Qualifications

• You must be 18+ to comply with health and safety rules.
• Experience in retail or customer-facing roles is advantageous.

Responsibilities

• Greet customers, advise on products, and complete sales with accuracy.
• Utilise Sparks App and in-store devices to enhance service.
• Support stock replenishment and maintain a clean, inviting store environment.
• Remain flexible to work across various store areas as needed.

Skills

Customer service

Cash handling

Stock replenishment

Job description

2300 - 0700 - Monday
2300 - 0700 - Tuesday
2300 - 0700 - Wednesday
2300 - 0700 - Thursday
2300 - 0700 - Friday

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas