Christmas – Customer Assistant – Food – Camberley

Marks & Spencer Group; Sandhurst; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant in Food to be at the frontline of one of the UK’s fastest-growing retailers. You’ll deliver five-star service, handle customer inquiries, and help customers find products.

You’ll showcase knowledge of M&S Food, roll up your sleeves daily, and use Sparks App and in-store devices to improve the shopping experience. Flex shifts across store areas and a proactive, upbeat attitude are essential.

Qualifications

• Experience in delivering Five‑star service in a fast‑paced retail environment.
• Ability to stay calm under pressure and meet customer demand.

Responsibilities

• Greet customers and assist with product questions in the Food section.
• Recommend and sell new food products to shoppers.
• Operate Sparks App and in-store devices to enhance the experience.
• Support stock, shelf replenishment and store operations as needed.

Skills

Customer service

Teamwork

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

SUN 14-18
MON OFF
TUE 14-18
WED 14-18
THU OFF
FRI 14-18
SAT 14-18
SUN 14-18
MON 14-18
TUE OFF
WED 14-18
THU OFF
FRI 14-18
SAT 14-18

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full‑time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas