Christmas Customer Assistant - Food - Biggleswade

Marks & Spencer Group; Biggleswade; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section, frontlining the UK’s busiest retailer. You’ll deliver five-star service at pace, help customers choose products, and work with your team to meet demand during peak shopping periods.

We value friendly, down-to-earth colleagues who stay resilient under pressure, are digitally confident with Sparks App and in-store devices, and flexible enough to cover varied shifts across the store, including Christmas weeks.

Qualifications

• Customer-focused approach with ability to work under pressure.
• Willing to work flexible hours including weekends.
• Able to work up to full-time hours during peak weeks (Dec 13–20).

Responsibilities

• Greet customers and assist with product questions.
• Stock shelves and ensure product availability.
• Use Sparks App and store devices to assist customers.
• Provide five-star service and drive sales.

Skills

Customer service

Teamwork

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

Summary

Saturday - 14:00-22:00
Sunday- 10:30-18:30

All the details

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas