Christmas Customer Assistant - Food - Belfast Abbey Centre

Marks & Spencer Plc; Belfast City District; On-site; GBP 18,000 - 21,000; Part time

Job summary

Join Marks & Spencer Plc in Belfast as a Customer Assistant in the Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

You’ll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers.

Qualifications

• Experience in delivering strong customer service in a fast-paced retail environment.
• Able to work late shifts and adapt to changing store needs.
• Comfortable using Sparks and in-store devices to assist customers.

Responsibilities

• Be at the frontline in the Food section, delivering five-star service at pace.
• Confidently recommend and sell new food products to customers.
• Work across store areas as needed and support a high-energy team.

Skills

Customer service

Teamwork

Digital tools

Flexibility

Tools

Sparks app

In-store devices

Job description

Work Pattern

Monday 20:00-00:00
Tuesday 20:00-00:00
Wednesday 20:00-00:00
Saturday 19:00-23:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? #Christmas