Christmas Customer Assistant: Fast-Paced Service & Style

Marks & Spencer Group; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant to be at the frontline, delivering five-star service at pace and helping customers find and buy products. You’ll thrive in a busy store environment, stay calm under pressure, and confidently assist with product recommendations.

As a brand ambassador, you’ll use Sparks App and in-store devices to enhance the customer experience, work across store areas, and adapt to changing demands with flexibility and teamwork to drive

Qualifications

• Experience delivering five-star customer service in a retail setting.
• Proven ability to work under pressure.
• Familiarity with digital retail tools.

Responsibilities

• Assist customers on the shop floor with product advice.
• Use Sparks App and in-store devices to help customers.
• Support across store areas to meet demand.
• Deliver fast, friendly service during peak times.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

Job description

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant to be at the frontline, delivering five-star service at pace and helping customers find and buy products. You’ll thrive in a busy store environment, stay calm under pressure, and confidently assist with product recommendations.

As a brand ambassador, you’ll use Sparks App and in-store devices to enhance the customer experience, work across store areas, and adapt to changing demands with flexibility and teamwork to drive