Christmas Customer Assistant — Fast-Paced & Digital-Savvy

Marks & Spencer Group; Dumfries; On-site; GBP 12,000 - 15,000; Full time

Job summary

Join Marks & Spencer as a Customer Assistant, where you’ll be at the frontline of the UK’s fastest growing retailer. You’ll deliver five-star service, advise on styles, and recommend our latest products to customers, while staying resilient in a busy environment.

You’ll use Sparks App and in-store devices to enhance the customer experience, work across store areas as needed, and contribute to a positive, fast-paced team that drives sales during peak periods.

Qualifications

• Frontline, customer-facing role requiring resilience and commitment to the brand.
• Knowledge of M&S products and ability to advise customers.
• Flexible to work across store areas and varying shifts.

Responsibilities

• Deliver style advice and recommend products to customers.
• Provide fast, five-star service and handle customer demand with pace.
• Support a positive, high-energy team environment and adapt to store needs.

Skills

Customer service

Digital tools

Teamwork

Tools

Sparks App

In-store devices

Job description

Join Marks & Spencer as a Customer Assistant, where you’ll be at the frontline of the UK’s fastest growing retailer. You’ll deliver five-star service, advise on styles, and recommend our latest products to customers, while staying resilient in a busy environment.

You’ll use Sparks App and in-store devices to enhance the customer experience, work across store areas as needed, and contribute to a positive, fast-paced team that drives sales during peak periods.