Christmas Retail Assistant: Fast-Paced Customer Service

Marks & Spencer Group; Weybridge; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant to be at the frontline of the UK’s fastest growing retailer. You’ll be ready to deliver five-star service at pace, handle customer requests, and help drive store performance every day.

You’ll use Sparks App and in-store devices to assist customers, stay digitally confident, and work across different areas of the store. This frontline role requires resilience, teamwork, and a flexible mindset as shifts vary with the Christmas period.

Qualifications

• Customer-focused and able to stay calm under pressure.
• Pride in product knowledge and brand representation at M&S.
• Willingness to roll up sleeves and work across store areas.

Responsibilities

• Deliver five-star service at pace and greet customers.
• Assist customers with product knowledge, recommendations and sales.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work across various store areas and adapt to shifting demands.
• Be a resilient, collaborative team member in a frontline role.

Job description

Marks & Spencer Group is hiring a Customer Assistant to be at the frontline of the UK’s fastest growing retailer. You’ll be ready to deliver five-star service at pace, handle customer requests, and help drive store performance every day.

You’ll use Sparks App and in-store devices to assist customers, stay digitally confident, and work across different areas of the store. This frontline role requires resilience, teamwork, and a flexible mindset as shifts vary with the Christmas period.