Christmas Café Customer Star: Fast, Five-Star Service

Marks and Spencer; Chester; On-site; GBP 9,800 - 12,000; Part time

Job summary

Marks & Spencer in Chester is seeking a Cafe Customer Assistant to join our M&S Café team. This hands-on, high-pressure role requires pace, calm under pressure, and delivering warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations, using our digital tools to take and fulfil orders, and ensuring the café runs smoothly during peak periods. Shifts include Wednesdays, Fridays, Saturdays, Sundays 11:00–16:15; Christmas weeks may demand additional full-time

Qualifications

• Hands-on, high-pressure environment requiring composure.
• Pace and efficiency while delivering five-star service.
• Digital confidence to use ordering tools and screens.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards at all times.
• Provide product recommendations and upsell where appropriate.

Skills

Customer service

Staying calm under pressure

Digital literacy

Tools

POS system

Job description

Marks & Spencer in Chester is seeking a Cafe Customer Assistant to join our M&S Café team. This hands-on, high-pressure role requires pace, calm under pressure, and delivering warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations, using our digital tools to take and fulfil orders, and ensuring the café runs smoothly during peak periods. Shifts include Wednesdays, Fridays, Saturdays, Sundays 11:00–16:15; Christmas weeks may demand additional full-time