Christmas Café Pro: Fast, Five-Star Customer Service

Marks and Spencer; Crewe by Farndon; On-site; GBP 12,398,000 - 15,154,000; Full time

Job summary

Marks & Spencer is seeking staff for its M&S Café to deliver warm, five-star service in a fast-paced, high-pressure environment. The role focuses on taking and fulfilling orders quickly, making product recommendations, and maintaining food safety standards while supporting a collaborative team.

The position requires flexibility to work weekend and peak Christmas periods, with training and progression opportunities in-store.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Be digitally confident and use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver warm, five-star service and work as part of a high-performance team to meet customer needs.

Job description

Marks & Spencer is seeking staff for its M&S Café to deliver warm, five-star service in a fast-paced, high-pressure environment. The role focuses on taking and fulfilling orders quickly, making product recommendations, and maintaining food safety standards while supporting a collaborative team.

The position requires flexibility to work weekend and peak Christmas periods, with training and progression opportunities in-store.