Christmas Café Assistant — Fast, Five-Star Service

Marks & Spencer Plc; Inverness; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is seeking a Cafe Customer Assistant for our store café. The role is fast-paced, requiring calm under pressure and a commitment to five-star service. You’ll actively recommend food and drinks, keep the café running smoothly, and use digital tools to take and fulfill orders quickly.

This position emphasizes teamwork, high food-safety standards, and delivering quality under pressure, with flexibility to work where needed, including during peak Christmas periods.

Responsibilities

• You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Job description

Marks & Spencer Plc is seeking a Cafe Customer Assistant for our store café. The role is fast-paced, requiring calm under pressure and a commitment to five-star service. You’ll actively recommend food and drinks, keep the café running smoothly, and use digital tools to take and fulfill orders quickly.

This position emphasizes teamwork, high food-safety standards, and delivering quality under pressure, with flexibility to work where needed, including during peak Christmas periods.