Chip Shop Shift Leader

Leisure Employment Services; Hemel Hempstead; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

50% off park dining

20% discount on Haven Holidays and in‑

In-store discounts

Job summary

Haven is seeking a Cooks Fish and Chip Shop Shift Leader to lead assigned shifts, drive high food quality and guest service, and ensure safe operations at our venues across the UK.

You will motivate the team, manage tasks, and uphold Haven’s food safety and service standards, with weekend/evening/holiday flexibility and ongoing training opportunities.

Qualifications

• Experience as a Team Leader or Supervisor in food service, ideally a fish and chip shop or fast‑food, training and support provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to high‑quality, customer‑focused service.
• Flexibility to work weekends, evenings and holidays.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow and motivating the team.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste and standards compliance.
• Maintain adherence to food safety, hygiene and cleanliness regulations.
• Assist in training new team members on policies and procedures.
• Step up as shift leader when assigned and participate in team duties.

Skills

Team leadership

Communication

Attention to detail

Job description

Position: Cooks Fish and Chip Shop Shift Leader

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to £13.71 per hour depending on age

Join our One Great Team here at Haven as a Cooks Fish and Chip Shop Shift Leader, where you'll play a key role in leading the team to ensure smooth operations, high food quality, and excellent guest service. In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Team Leader or Supervisor in within food service, ideally in a fish and chip shop or fast-food environment is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath-taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!