Chinese Category Client Partner (Mandarin Speaking)

Deliveroo; Birmingham; On-site; GBP 70,000 - 95,000; Full time

Job summary

Deliveroo in the UK & Ireland markets is seeking a Client Partner to drive the growth of the Chinese category across UKI and manage a team of Commercial Account Managers and Business Development Managers. Reporting to the Head of Chinese Category, this is an exciting opportunity to lead growth with major Chinese partners across the region.

You will work with regional teams, negotiate effectively with restaurants, and collaborate across Deliveroo’s commercial, marketing, and product functions to

Qualifications

• Fluent Mandarin speaker; essential for partner communication.
• Proven leadership experience managing a sales/commercial team.
• Ability to drive cross-functional initiatives across regions and functions.
• Strong negotiation skills to structure win-win deals with partners.

Responsibilities

• Lead category leadership across UK & Ireland, partnering with regional teams, tech, marketing and partnerships.
• Direct line management of commercial managers in London and key regional locations.
• Own relationships with top partners to grow their business and Deliveroo's.
• Drive commercial acumen to achieve best outcomes for Deliveroo and partners.
• Set a high-performance culture, coaching managers to hit targets and grow portfolios.
• Deliver large commercial programmes through collaboration with regional, commercial and project teams.
• Enjoy and evaluate dining experiences to stay connected with the restaurant scene.

Skills

Mandarin fluency

Leadership

Cross-functional collaboration

Negotiation

Category leadership

Line management

Relationship building

Job description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

About the team

United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories.

About the role

We are looking for a Client Partner to join our UKI Commercial team in the Chinese Category. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI.

You will manage a team of Commercial Account Managers and Business Development Managers who manage and sign the highest performing Chinese restaurants around the UK and Ireland. One position will focus on Core and Greater London, the other on the regions outside of London. The role will be commercially focused and require cross-functional collaboration with different teams across the Deliveroo business (e.g. Regional Managers, Sales, Finance and Marketing) to ensure the Chinese Category is performing to its best.

What you’ll be doing

• Category Leadership: working not just with your direct team, but with regional commercial teams across UK & Ireland, technology, marketing and partnerships to maximise and grow the Category.
• Line management: managing a direct team of Chinese sales and commercial account managers based mainly in London, but also in our key strategic regional locations.
• Portfolio management: you’ll own the relationship with some of our biggest partners, helping them grow their business, in order to grow ours.
• Commercial Acumen: lead your commercial team to negotiate effectively with restaurants to achieve the best outcomes for Deliveroo and grow the partners business.
• Role Model: A leader within the team, you will be responsible for driving up sales and commercial performance across the Category including role modelling best-in-class behaviours, managing commercial managers supporting them to hit team targets and grow their portfolios.
• Delivering programmes: as a leader in our business, you’ll lead the delivery and performance of large commercial programmes by working across regional, commercial and project teams based in and out of Head Office.
• Tasting: Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have a passion for all the different aspects of Chinese cuisine.

Requirements

• 5+ sales and commercial experience in a similar market and industry.
• A strong leader, able to influence colleagues both inside and outside of our organisation in order to achieve our business goals.
• Capable of managing cross functional initiatives to improve ways of working and commercial outcomes.
• Fluent Mandarin speaker. This is a real must as most of our Chinese partners prefer to communicate in Mandarin.
• Experienced manager, managing a direct team of commercial managers and ensuring that they hit targets by supporting their clients’ performance.
• Strong negotiator, able to structure win-win deals for restaurants and for Deliveroo
• Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo.
• Be able to demonstrate product and industry knowledge to clients.
• Effective relationship-building and communication skills whether face to face, through phone, WeChat or email.
• Have an interest in all things food and restaurants.
• Be tenacious and motivated.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.