Client Partner (Strategic Account Management Lead- National Accounts)

Deliveroo; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

Deliveroo in London, United Kingdom is seeking a Client Partner (Strategic Account Management Lead) to own relationships with major global restaurant partners in the UK & Ireland, build annual joint business plans, lead contract negotiations and coordinate cross-functional teams to deliver growth.

You will work with the partner’s EMEA and global counterparts, and collaborate with DoorDash and Wolt teams to bring best practices and technology.

Qualifications

• 5+ years of experience in management consulting, business strategy and analytics, strategy and operations, investment banking, account management, business development or other analytically-intensive and client-facing roles
• Strong SQL skills: you can pull, read and manipulate large data sets and turn them into insight
• End-to-end problem solving from identifying a problem to delivering a measurable outcome with cross-functional teams
• Excellent data storytelling and the ability to present and defend a narrative to senior executives
• Proven cross-functional collaboration and project leadership, with strong presentation skills
• Strong negotiation skills and the ability to adapt style to levels and situations
• Comfort with AI tools to work faster and smarter

Responsibilities

• Own the overall off-premise strategy for partners across all relationship phases
• Lead contract negotiations and renewals, unlocking mutual value and growth
• Use data and insights to identify growth opportunities and build business cases
• Oversee partner-specific needs such as integrations, reporting, and operational improvements
• Lead business reviews and present to partner executives and senior leadership
• Coordinate cross-functionally with marketing, finance, legal, analytics, operations, product and support
• Support hiring and development of the Enterprise team as it grows

Skills

SQL

Negotiation

Account management

Data storytelling

Cross-functional collaboration

Project management

Business development

Tools

Dashboards

Job description

Client Partner (Strategic Account Management Lead- National Accounts)

Deliveroo; London, United Kingdom

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

The Team

The Enterprise restaurant team is responsible for the strategic vision, acquisition,management and growth of our partnerships with the world’s largest restaurant groups. Inthe UK & Ireland, this means the local arms of our largest global brands. Given the scale of these partners, this team is a critical piece of Deliveroo’s growth and success.

3 days in our London HQ is required.

The Role

As a Client Partner, you will lead the relationship, strategy, project planning and accountmanagement for one or more of our largest global restaurant partners in the UK & Ireland.You will own the past and future of those relationships: building the annual joint businessplan, leading contract negotiations and renewals, and working cross-functionally withmarketing, finance, legal, analytics, operations and product to deliver it. You will also workwith the partner’s EMEA and global counterparts, and partner closely with the DoorDash andWolt EMEA and Global team to bring world-class technology and best practices to youraccounts.

What you'll be doing

• Own the overall off-premise strategy for your partners across every phase of the relationship (piloting, rollout, support and growth)
• Lead contract negotiations and renewals, agreeing terms that unlock mutual valueand grow like-for-like sales and take rate
• Use data and insights (SQL, dashboards and analysis) to find growth opportunities,build the business case for recommendations and sell Deliveroo’s suite of productsand services into strategic clients
• Oversee partner-specific needs such as POS integrations, customised reporting,menu optimisation, merchant marketing and operational improvements
• Lead business reviews and present to partner executives and Deliveroo senior leadership, handling challenging questions with confidence
• Work cross-functionally and serve as a working team lead across marketing, finance,legal, analytics, operations, product and support
• Help raise the analytical capability of the team by sharing best practice, andcontribute to the hiring and development of the Enterprise team as it grows

Requirements

• Requiring a high level of commercial skills, you will demonstrate excellence in selling,negotiation and account management, combined with the passion and drive to shape theculture of an inclusive, sustainable and successful team.
• You have 5+ years of experience in management consulting, business strategy andanalytics, strategy and operations, investment banking, account management,business development or other analytically-intensive and client-facing roles
• You have strong SQL skills: you can pull, read and manipulate large data setsyourself and turn them into insight (other forms of data experience can beconsidered)
• You have a track record of end-to-end problem solving: spotting a problem, ideating asolution and taking it all the way to a measurable, high-value outcome withcross-functional teams
• You are an excellent data storyteller who can build a clear narrative from data andpresent it, and defend it, to senior executives
• You have proven success working in cross-functional teams to build creativesolutions, with strong project management, organisation and presentation skills
• You are a problem solver at core with a strong bias for action, you like rolling up your sleeves as much as you like the big picture, and you are comfortable with a fast paceand several moving parts
• You know how to take very broad challenges or opportunities and turn them intoactionable projects with clear milestones and goals, with minimal guidance
• You have well-developed negotiation skills and the ability to flex your style to all levels and situations
• You are comfortable using AI tools day to day to work faster and smarter
• Nice to have: experience with global or US brands, tech or startup exposure,marketplace, logistics or unit economics knowledge, and prior people leadership orhiring experience.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here .

Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!