Children's Complex Health Administrator

Derbyshirehealthcareft; East Midlands; Hybride; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Derbyshire Healthcare NHS Foundation Trust is seeking an Administrator to join the Children's Complex Health Admin Team in Derby. The role focuses on standard admin duties to support the Neurodevelopmental pathway, including handling calls, emails, and coordinating waiting lists.

You will input data into SystmOne, prepare letters, and ensure information is up to date for appointments. The post requires confidentiality, good communication, and the ability to work with families, carers, and

Qualifications

• GCSE English language - minimum grade C
• Proficiency with Microsoft Word, Excel, Outlook and Access
• Understanding of confidentiality and the Data Protection Act

Responsabilités

• Provide administrative support to the Children's Complex Health Neurodevelopmental pathway
• Act as first point of contact for enquiries from clients, parents/carers and colleagues while maintaining confidentiality
• Liaise with health professionals for the service
• Ensure information is up to date for appointments
• Send out documentation to parents/carers/patients
• Check, amend and update documentation
• Exercise independent judgement to resolve problems or refer to the appropriate person
• Ensure documents, letters and reports are formatted and distributed timely
• Input data onto SystmOne to maintain accurate up-to-date information
• Comply with Trust HR and Health and safety training requirements

Connaissances

Communication

Organisation

Teamwork

Prioritisation

Independent work

Spelling/Grammar

Formation

GCSE English language

Outils

SystmOne

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Description du poste

A vacancy has arisen for an Administrator in the Children's Complex Health Admin Team in Derby.

The job role will consist of carrying out standard administration responsibilities, supporting the Neurodevelopmental pathway.

You will be supporting the waiting list co-ordinator team within the neurodevelopmental pathway, answering telephone calls and taking messages, replying to emails to offer support and signposting to families, carers and other professionals and support letters and correspondence being sent on IT systems.

Please note that if you are applying for this post on a secondment basis you must have the prior approval from your current line manager before submitting your application.

Main duties of the job

Duties will include but are not limited to the following:

o To provide administrative support to the Children`s ND Pathway.

o To act as first point of contact for any enquiries from clients, parents/carers, other colleagues and outside agencies, whilst demonstrating confidentiality and discretion.

o To liaise with the health professionals for the service.

o Ensure that information is up to date ready for appointments.

o Sending out of appropriate documentation to parents/carers/patients as required.

o Checking, amending and updating of documentation.

o Exercise independent judgement and initiative to resolve problems or referring them to the appropriate person.

o Ensuring documents, letters and reports are formatted and distributed timely and accurately within the target limits set.

o Inputting data onto TPP SystmOne ensuring information is input in a timely manner to ensure the database contains accurate up to date information.

o To be compliant with relevant Trust Operational, Human resources and Health and safety training.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBTI+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Job responsibilities

Provide administrative support to the Children's Complex Health Neurodevelopmental pathway, including a variety of administrative tasks for an extensive list please see job description.

Use of Microsoft IT Packages, e.g. Word, Excel. Access and disseminate information via email. Knowledge of SystmOne would be desirable.

Undertake general clerical tasks, including photocopying, filing, processing of mail etc.

Undertake any other appropriate duties as may be delegated from time to time by Nominated Supervisor / Manager.

Participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified by the requirements of the post.

Work with other administrative colleagues to collectively implement policies and procedures in an effort to implement more efficient working practices.

Support other administrative roles in the childrens complex health team service to carry out general administrative procedures as listed above as needed and requested by the childrens complex health admin manager.

Person Specification

Qualifications

• GCSE English language - minimum grade C
• Working knowledge of Microsoft packages, Word, Access, Excel & Outlook
• Understanding of confidentiality and the Data Protection Act

Skills

• Good standard of spelling and grammatical accuracy.
• Excellent written and verbal communication skills
• Excellent Organisational Skills
• Ability to work as part of a team
• Ability to prioritise and work to the required standards within defined time limits
• Ability to work on own initiative with minimum supervision

Knowledge

• Previous Clerical / Administration experience
• Experience of dealing with telephone enquiries
• Willingness to undertake a wide range of administrative duties
• Knowledge or previous use of Systmone
• 1 years previous NHS admin experiance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Children's Complex Health Administration Manager