Childline Practitioner (Twilight)

National Society for the Prevention of Cruelty to Children; Liverpool; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Rota allowance 10.5%

Hybrid 6‑week rota with evenings/nighs

Job summary

NSPCC's Childline twilight role in Liverpool requires a Part-time Practitioner (28 hours) to support late and overnight shifts. You’ll supervise volunteers, handle safeguarding decisions, and contribute to a high-quality service for children and young people.

You will work a hybrid rota across six weeks, including daytime, twilight and night shifts, with a 10.5% rota allowance and opportunities to coach and train volunteers. Join a mission-driven team delivering critical support.

Qualifications

• Experience working with children and young people within a safeguarding context.
• Ability to coach and supervise volunteers during shifts.
• Commitment to delivering high-quality support to vulnerable children.
• Willingness to work daytime, twilight and night shifts on a rotating pattern.

Responsibilities

• Lead on on-shift safeguarding decisions and support volunteers.
• Provide direct support to children and young people as a Twilight Practitioner.
• Offer supervision, coaching, feedback and training to volunteers outside shifts.
• Ensure every child receives a high-quality service and maintain safeguarding standards.

Skills

Safeguarding experience

Coaching / supervision

Volunteer support

Team collaboration

Job description

At Childline, we give young people a voice when they need someone to listen.

We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

• Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
• Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
• Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

We're currently recruiting for 1 part time (28hr) role in our Childline Twilight team in Liverpool.

As well as supporting our peak service hours, you will be there for children and young people when they often feel most alone, during late and overnight hours. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Twilight). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

We support hundreds of thousands of children all over the UK every year, many of whom want to talk to us at night while their other supports are not available. As a Childline Practitioner (Twilight) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.

You will work a hybrid rota which includes a consistent balance of daytime, twilight and night shifts across a 6-week pattern which includes weekend working one in every three weeks. You can see an example of the rota pattern for this role attached to this advert.

• Every Childline Practitioner (Twilight) receives a 10.5% rota allowance on top of their basic salary.

We're looking for talented people who value putting children first:

To be successful in this role, you will need to be someone who

• Has a strong background working with children and young people within a safeguarding context
• Believes in our cause, our mission, and wants to help us be there for all children and young people
• Has a passion for supporting others, especially in situations which can be emotionally challenging

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).

Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.