Childline Practitioner (Twilight)

National Society for the Prevention of Cruelty to Children; Derry/Londonderry; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Rota allowance 10.5%

Hybrid working

Job summary

National Society for the Prevention of Cruelty to Children (NSPCC) is recruiting a part-time Childline Practitioner (Twilight) in Foyle to support children and young people during late and overnight hours. You will supervise volunteers, respond to contacts, and make safeguarding decisions to ensure a high-quality service across day, twilight and night shifts.

A hybrid rota includes some home-working and weekend work.

Qualifications

• Has strong background working with children and young people within a safeguarding context.
• Believes in NSPCC's mission and helping all children and young people.
• Passion for supporting others, especially in emotionally challenging situations.

Responsibilities

• Support volunteers while they talk to children.
• Respond to contacts in your role as a Childline Practitioner (Twilight).
• Lead on on-shift safeguarding decisions and provide coaching to maintain quality.
• Provide supervision, coaching, feedback and training to volunteers.
• Ensure every child receives a high‑quality service, including off-shift support.

Skills

Safeguarding context experience

Children & youth support

Job description

At Childline, we give young people a voice when they need someone to listen.

We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

• Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
• Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
• Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

We’re currently recruiting for a part time 28hr role (candidates also have the option to opt for 17.5hrs) in our Childline Universal twilight team in Foyle.

As well as supporting our peak service hours, you will be there for children and young people when they often feel most alone, during late and overnight hours. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Twilight). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

We support hundreds of thousands of children all over the UK every year, many of whom want to talk to us at night while their other supports are not available. As a Childline Practitioner (Twilight) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.

You will work a hybrid rota which includes a consistent balance of daytime, twilight and night shifts across a 6-week pattern which includes weekend working one in every three weeks (or one in six weeks for those on 17.5 hour contracts). There is built in time for extended weekends and a third of the working days can be done from home. Every Childline Practitioner (Twilight) receives a 10.5% rota allowance on top of their basic salary. You can see an example of the rota pattern for this role attached to this advert.

We’re looking for talented people who value putting children first:

To be successful in this role, you will need to be someone who

• Has a strong background working with children and young people within a safeguarding context
• Believes in our cause, our mission, and wants to help us be there for all children and young people
• Has a passion for supporting others, especially in situations which can be emotionally challenging

Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.