Helpline Practitioner

Keenan Recruitment; Belfast; On-site; GBP 31,123 - 38,040; Full time

Benefits offered by this job

3.5% rota allowance

£200 home-working allowance

Job summary

NSPCC is seeking a Helpline Practitioner in Belfast to provide safeguarding guidance to callers by telephone and email. The role emphasizes frontline safeguarding practice, accurate information gathering, and clear written communication with children and adults.

The role requires a Level 4 safeguarding qualification and the ability to work well independently or as part of a team, with a strong commitment to NSPCC values and services.

Qualifications

• Qualification in safeguarding field with post-qualification safeguarding experience.
• Understanding of children’s needs and development.
• Knowledge of current childcare legislation and best practice guidance.
• Experience in a high-demand, customer-focused environment.
• Proven ability to communicate clearly by telephone and written form.

Responsibilities

• Provide safeguarding advice to children and adults by telephone and in writing.
• Assess, collect and summarise essential information and record it accurately.
• Promote NSPCC services and values to diverse audiences, including fundraisers and media.

Skills

Frontline safeguarding experience

Strong written & verbal communication

Teamwork & independent working

Information gathering & summarising

Education

Level 4 safeguarding qualification

Tools

Client information database

IT literacy

Job description

Helpline Practitioner

Keanna Recruitment has been exclusively retained by NSPCC to recruit for a Helpline Practitioner.

EVERY CHILDHOOD IS WORTH FIGHTING FOR

The NSPCC’s purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. They have been fighting for childhood for the last 130 years and their organisational strategy for 2021-2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood.

The NSPCC Helplines Are:

• Telephone and online services for adults who are concerned about the welfare of a child or young person
• Telephone and online services for children and young people who need advice and support
• A single point of contact supporting the NSPCC Helpline and a range of other NSPCC services.

The helplines provide advice, guidance and support. The NSPCC Helpline can take action on a caller’s behalf if they have concerns about a child who is either being abused or is at risk of abuse.

Key Details

• Permanent role.
• 35 hours per week.
• Lanyon Building in Belfast.
• £34,582 per annum, plus a 3.5% rota allowance and a £200 working‑from‑home allowance.

Role Overview

This role is ideal for someone with strong frontline safeguarding experience. As a minimum, you’ll hold a Level 4 safeguarding qualification and have a solid understanding of legislation when responding to concerns about children.

Person Specification

• An appropriate qualification from a safeguarding field, for example, social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualification experience of working in a role where you have had a level of responsibility for safeguarding children or families.
• An understanding of the needs of children and their development.
• Up to date knowledge and good understanding of current childcare legislation, research and best practice guidance.
• Experience of working in a high demand customer focused environment.
• Well-developed written and verbal communication skills.
• Proven ability to provide advice and assistance by telephone and in writing to children and adults.
• Ability to collect, assess and summarise essential and key information and record this succinctly in a written form.
• Well-developed basic IT skills and experience of using a client information database.
• Ability and willingness to assist in the promotion of NSPCC services, principles and values to a variety of audiences, including fundraisers, media and other professionals, including oral presentations.
• Ability to effectively work independently, as a member of a team and also with other agencies.

Contact

Contact Aideen Duggan for a full job description and to discuss this wonderful opportunity. T:02890021616 or [e-mail]

Keenan Recruitment is an equal opportunity employer. Keenan Recruitment is proudly a Corporate Member of REC – 10638 (Recruitment and Employment Confederation) adhering to all current employment legislation.

Location: Belfast | Salary: £34,582 per year | Job type: Permanent | Posted: 10/06/2026