Chief Platform & AI Product Leader

Resident Advisor; Greater London; Hybrid; GBP 100,000 - 120,000; Full time

Benefits offered by this job

Discounted ClassPass memberships

Custom-fitted earplugs

Company social events

RA merch discounts

Volunteer allowance

Job summary

Resident Advisor (RA) seeks a Chief Platform Officer to own the product across RA's platform, including the RA Guide apps, ra.co and promoter/venue tools. You will set priorities and align AI initiatives with product goals, collaborating closely with Engineering under the CTO.

This is a product-led role based in London, requiring three days per week in the office, and focused on building an AI-native operating model, supporting customers and promoters, and expanding self-service for promoters to

Responsibilities

• Own the product strategy and roadmap across RA's platform: the RA Guide apps on iOS and Android, ra.co, promoter and venue tools, Scanner and what comes next.
• Set the standard for mobile as a first-class product environment, focusing on discovery, community and ticketing.
• Own RA's AI operating model: how AI is used across product development, support, data and company operations, with clear standards for responsible use.
• Own Customer and Promoter Support as part of the platform, ensuring service quality and identifying automation opportunities.
• Make promoter self-service materially better by collaborating with Growth and Revenue on acquisition, onboarding and activation.

Job description

Resident Advisor (RA) seeks a Chief Platform Officer to own the product across RA's platform, including the RA Guide apps, ra.co and promoter/venue tools. You will set priorities and align AI initiatives with product goals, collaborating closely with Engineering under the CTO.

This is a product-led role based in London, requiring three days per week in the office, and focused on building an AI-native operating model, supporting customers and promoters, and expanding self-service for promoters to