Chief Operating & Transformation Officer

AXA Partners; Redhill; On-site; GBP 150,000 - 210,000; Full time

Benefits offered by this job

30 days annual leave

Private healthcare

Retail discounts

Share scheme/Loan

Cycle2Work

Home insurance discounts

Employee assistance scheme

Dr@Hand

Gym membership discounts

Financial education seminars

Job summary

AXA Partners seeks a visionary Chief Operating Officer to lead UK & Ireland operations, steering a large, multi-site contact centre and claims ecosystem. You will embed transformation, automation, and digital tools while ensuring compliant, customer-centric processes.

Collaborate with global leadership to align strategy with local markets, manage costs, and build an inclusive, high-performing organisation capable of navigating change and sustaining growth.

Qualifications

• Proven leadership of large, multi-product operations.
• Strong customer-centric mindset in complex environments.
• Experience with transformation projects (automation, AI, RPA).
• Strategic use of data to drive decisions and performance.
• Familiarity with UK & Ireland regulatory frameworks.

Responsibilities

• Lead UK & Ireland operations with a clear, global-aligned strategy.
• Drive transformation programs and benefits realization.
• Oversee multi-site contact centres, claims, and digital tools.
• Ensure regulatory compliance and strong governance.
• Foster a high-performance, inclusive culture.

Skills

Leadership

Customer focus

Transformation

Strategic & data-driven

Regulatory knowledge

Financial acumen

Digital & AI awareness

Communication skills

Resilience & adaptability

Inclusive mindset

Job description

AXA Partners seeks a visionary Chief Operating Officer to lead UK & Ireland operations, steering a large, multi-site contact centre and claims ecosystem. You will embed transformation, automation, and digital tools while ensuring compliant, customer-centric processes.

Collaborate with global leadership to align strategy with local markets, manage costs, and build an inclusive, high-performing organisation capable of navigating change and sustaining growth.