Continuous Improvement Manager

Procentia - Pensions Software Solutions; West of England; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Holiday buy/sell

Volunteer day

Pension 5% employer contribution

Life Assurance

Private Medical Insurance

EAP

Health care cash plan

Tusker – Electric Car Leasing

Job summary

Procentia, part of the Brightwell Group, seeks a Continuous Improvement Manager to drive operational excellence across the organisation. You’ll identify inefficiencies, standardise ways of working, and partner with leaders to implement practical improvements that enhance performance and customer outcomes.

Working with senior teams, you will translate strategic objectives into actionable process changes, governance improvements and clearer accountability, building continuous improvement

Qualifications

• Proven experience delivering continuous improvement and process optimisation, ideally using Lean principles.
• Experience with current/future-state process design and mapping.
• Experience facilitating process improvement workshops across functions.
• Excellent stakeholder management, including working with senior leaders.
• Track record turning improvement opportunities into sustainable change with measurable results.
• Strong analytical, problem-solving and organisational skills.
• Experience using operational data to support decision making.

Responsibilities

• Identify process inefficiencies across the organisation and propose practical improvements.
• Clarify accountabilities and standardise ways of working.
• Support leaders in implementing improvements that boost operational effectiveness.
• Bridge business priorities with delivery teams and translate objectives into concrete actions.
• Collaborate with senior leaders and SMEs to drive measurable performance enhancements.

Skills

Continuous improvement

Lean principles

Process mapping

Facilitation

Stakeholder management

Workshop delivery

Analytical thinking

Problem solving

Organisational skills

Data-informed decisions

Tools

Process mapping tools

Job description

About Us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

About Us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The Job

As part of our continued growth and improvement journey, we are looking for a Continuous Improvement Manager to help improve how Procentia operates.

This role will work across the organisation to identify process inefficiencies, clarify accountabilities, introduce standardised ways of working and support leaders in implementing practical improvements that enhance operational effectiveness.

Working closely with senior leaders, teams and subject matter experts, the role will act as a bridge between business priorities and operational delivery, helping translate organisational objectives into practical improvements to processes, governance, accountability and ways of working.

Why this role is exciting

• Opportunity to influence how a growing business operates.
• Significant exposure to senior leaders and strategic priorities.
• Ability to make a tangible impact on efficiency, quality and business performance.
• Opportunity to establish stronger process disciplines and standards across the organisation.
• Chance to develop and coach others whilst building continuous improvement capability.

About You

We are looking for someone who combines strong process improvement expertise with excellent facilitation and stakeholder management skills.

You will be comfortable working across functions, analysing complex business challenges and helping leaders design and implement practical improvements.

You Are Likely To Be

• A strong facilitator who can bring people together to solve problems.
• Analytical and evidence-driven.
• Comfortable challenging existing ways of working constructively.
• Highly organised and able to manage multiple priorities.
• Practical and focused on delivering measurable improvements.
• Confident working with managers and senior leaders.
• Passionate about improving operational performance and customer outcomes.
• Committed to creating sustainable improvements rather than temporary fixes.

Key Skills And Experience

• Proven experience delivering continuous improvement and process optimisation, ideally using Lean principles.
• Strong process mapping and analysis skills, including current and future-state process design.
• Experience facilitating process improvement workshops and working across multiple business functions.
• Excellent stakeholder management and influencing skills, including working with senior leaders.
• A track record of turning improvement opportunities into practical, sustainable change with measurable results.
• Strong analytical, problem-solving and organisational skills.
• Experience using process mapping tools, operational data and performance information to support decision making.

Lets Talk About What's In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our leading web-based pensions administration and management system, IntelliPen. Our platform helps schemes meet the demand for self-serve technology and provide meaningful consumer‑like experiences that their members expect from online financial platforms.

With offices in the UK and North America, we support some of the largest pension schemes and retirement plans across the private, public, and insurance sectors.

We've been Highly Commended for ‘Technology Innovation of the Year 2025’ at the UK Pensions Awards, named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Check out our locations here.