Chemotherapy Booking & Patient Care Coordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 26,000; Full time

Job summary

The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a Chemotherapy Booking Coordinator to join the Chemotherapy Booking Team at the Myrtle Road Offices. You will coordinate patient treatment, manage pre-assessment appointments, chemotherapy schedules and supportive care communications with clinical teams.

Based in an office environment, you will handle inboxes, make patient calls, send letters and reminders, and ensure waiting times are respected while providing

Qualifications

• Excellent communication skills and a commitment to patient service.
• Ability to manage multiple tasks in a busy administrative environment.
• Enthusiasm for solving problems and improving patient experience.

Responsibilities

• Liaise with clinical and non-clinical staff as a point of contact.
• Monitor and validate active and backlog waiting list data.
• Communicate with patients by phone and generate letters, emails, and text reminders using Trust systems.
• Investigate non-attendance (DNA) issues and take appropriate action.
• Attend required meetings with line managers and clinical teams.

Skills

Communication skills

Time management

Organization

Customer service

Phone handling

Tools

Trust systems

Job description

The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a Chemotherapy Booking Coordinator to join the Chemotherapy Booking Team at the Myrtle Road Offices. You will coordinate patient treatment, manage pre-assessment appointments, chemotherapy schedules and supportive care communications with clinical teams.

Based in an office environment, you will handle inboxes, make patient calls, send letters and reminders, and ensure waiting times are respected while providing