Chemotherapy Booking Coordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 26,000; Full time

Job summary

The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a Chemotherapy Booking Coordinator to join the Chemotherapy Booking Team at the Myrtle Road Offices. You will coordinate patient treatment, manage pre-assessment appointments, chemotherapy schedules and supportive care communications with clinical teams.

Based in an office environment, you will handle inboxes, make patient calls, send letters and reminders, and ensure waiting times are respected while providing

Qualifications

• Excellent communication skills and a commitment to patient service.
• Ability to manage multiple tasks in a busy administrative environment.
• Enthusiasm for solving problems and improving patient experience.

Responsibilities

• Liaise with clinical and non-clinical staff as a point of contact.
• Monitor and validate active and backlog waiting list data.
• Communicate with patients by phone and generate letters, emails, and text reminders using Trust systems.
• Investigate non-attendance (DNA) issues and take appropriate action.
• Attend required meetings with line managers and clinical teams.

Skills

Communication skills

Time management

Organization

Customer service

Phone handling

Tools

Trust systems

Job description

The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.The Chemotherapy Booking Coordinator team are office based managing the chemo slots for various sites and speaking with patients over the phone. Time management and workload priority is essential to the role. There are also some flexible working options once staff are fully trained. If you are enthusiastic, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you. The successful applicants will be working within Chemotherapy Booking Team, providing an efficient and effective administrative service. They will be responsible for coordinating all aspects of patient treatment, with pre-assessment appointments, chemotherapy schedules and supportive care such as blood tests and line care. They will also be managing the different inboxes and liaising with the clinical teams for queries., Communication:

• To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• Organising and Planning: To monitor, manage and validate active and backlog waiting list data.
• To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
• Implement the policy and investigate patients who do not attend (DNA) their appointment.
• To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP.
• Attend appropriate meetings as required by the role's line manager, children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of