Chef de Rang - The Drawing Room - Casual Contract

Accorhotel; Greater London; On-site; GBP 29,000 - 39,000; Part time

Job summary

Raffles London at The OWO in London seeks a skilled Chef de Rang to uphold the brand’s legendary service standards within The Drawing Room. You will lead a station, manage junior staff and ensure a flawless guest experience from arrival to departure.

Deliver dishes with clear explanations, collaborate with front- and back-of-house teams, and maintain service flow, safety and sustainable practices. Previous experience in luxury hotel environments and familiarity with LQA or Forbes 5* standards is

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering the best service and experiences possible.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Responsibilities

• Lead a station and manage commis waiters for smooth service.
• Maintain stations and restaurant, act as communication point between BOH and FOH.
• Support hostess, baristas, and team when required.
• Deliver food quickly and accurately with dish explanations to guests.
• Explain dishes to guests in a knowledgeable and professional manner.
• Take guest feedback and requests to management.
• Commit to sustainable practices daily in terms of waste and purchasing.
• Perform other duties as required, including cross-departmental work.

Skills

English fluency

Guest service

Team player

Time management

Multitasking

Attention to detail

Job description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses.

This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Scope Of Position

This is a Casual Contract position.

A Chef de Rang will be responsible for the day-to-day service within The Drawing Room keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service.

Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management.

Responsibilities

Operation

• Knowledge of menu and all products served with in the drawing room.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manor.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Desirable

Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards

What are the Raffles Values?

Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging: We celebrate our differences. We support each other and we always stand together.

Integrity: We build trust through mutual respect and being authentic.

Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.