In Room Dining Coordinator

Raffles; Greater London; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday + bank holidays (35)

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution 3%

Enhanced maternity/paternity/adoption

Life assurance 1x salary

Employee assistance program

Season ticket loans / cycle to work

Staff discounts up to 30% with Accor/R

Global development opportunities

Descripción de la vacante

Raffles London at The OWO is seeking a guest services professional for room dining and related operations. You will take guest orders, communicate with guests, and coordinate with kitchen and rooms teams to ensure timely delivery while delivering a luxurious, high‑quality level of service.

You will upsell experiences, maintain accurate guest records, and support the team with a proactive, service‑minded approach.

Formación

• Clear and efficient English communication, both verbal and written.
• Recent experience within room dining or a similar role.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Commitment to delivering exceptional service in all situations.
• Proven track record of delighting guests to provide exceptional service.
• Ability to work in a team and under pressure.
• Willingness to cover a 24h operational schedule when required.
• Experience in luxury hotel environment with high standards.

Responsabilidades

• Take detailed and precise guest orders and communicate with guests in a friendly, professional manner.
• Expedite time-sensitive guest orders and requests.
• Prepare orders for delivery while managing time-sensitive targets.
• Maintain accurate guest records and upsell goods and services across the hotel.
• Check in with guests to ensure satisfaction with each course and beverage.
• Work closely with the Butler and guest services team.
• Perform other duties as required or assigned, including cross-departmental tasks.

Conocimientos

English communication

Room dining

F&B knowledge

Customer service

Teamwork

Descripción del empleo

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Your role will be responsible for taking guest orders, communicating with guests, recording and expediting of orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to both the guest rooms and residences whilst managing delivery and service targets.

You will work in close contact with the kitchen and rooms teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.

Responsibilities

Operation

• Detailed and precise order taking and communication with guests in a friendly and professional manner.
• Managing expedition of time sensitive guest orders and requests.
• Preparing orders for delivery and service whilst managing time sensitive targets.
• Maintaining and keeping accurate guest records.
• Upselling and promoting goods and services across the hotel.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Giving accurate information to guests, offering follow up conversations and problem solving.
• Work closely with the Butler and guest services team.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Qualifications, Skills & Experience

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in room dining or a similar role.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• To be detail oriented and to work within a team.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging:We celebrate our differences. We support each other and we always stand together.

Integrity:We build trust through mutual respect and being authentic.

Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence:We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.